Shipping & Delivery Policy
Thank you for shopping with Olivana Studio. We carefully prepare every order and offer shipping to customers in the United States and eligible international destinations.
Please review the information below before placing your order.
Order Processing
In-stock orders are typically processed within 1–3 business days.
Business days are Monday through Friday, excluding federal holidays. Orders placed during weekends or holidays begin processing on the next business day.
Processing time is separate from the shipping time shown at checkout.
During holidays, sales, new collection launches, or periods of high order volume, processing may take longer. Any significant delays will be communicated whenever possible.
United States Shipping
We ship to eligible addresses throughout the United States.
Standard shipping:
- Orders under $50: $5.99
- Orders of $50 or more: Free standard shipping
- Estimated transit time: 3–7 business days after processing
Delivery dates are estimates and aren’t guaranteed. Weather, carrier disruptions, holidays, and other circumstances outside our control may affect delivery times.
International Shipping
Olivana Studio offers international shipping to eligible countries and regions.
Available destinations and shipping options are displayed during checkout. If your country doesn’t appear as an available destination, we’re currently unable to ship there.
International shipping charges are calculated at checkout based on the destination, package, and available delivery service.
Estimated international transit times:
- Canada: approximately 7–14 business days
- Other international destinations: approximately 7–21 business days
International delivery can occasionally take longer due to customs inspections, local carrier delays, holidays, or other circumstances outside our control.
Customs Duties, Taxes, and Import Fees
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.
Unless these charges are specifically collected during checkout, they are the responsibility of the recipient and aren’t included in the product price or shipping charge paid to Olivana Studio.
We can’t predict or control fees charged by local customs authorities. Please contact your local customs office for information before ordering.
Refusing to pay customs duties or declining an international package doesn’t automatically qualify the order for a full refund. Any carrier charges, customs fees, return shipping expenses, or other costs incurred may be deducted from an eligible refund.
Order Tracking
When your order ships, you’ll receive a confirmation email containing tracking information when tracking is available.
Tracking information may require up to 48 hours to update after the carrier receives the package.
For international orders, tracking availability and update frequency can vary after the package enters the destination country.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your:
- Recipient name
- Street address and unit number
- City
- State, province, or region
- Postal code
- Country
- Telephone number, when required for international delivery
Contact us as soon as possible if you notice an error. We can’t guarantee that an address can be changed after an order is placed.
If a package is returned because of an incomplete or incorrect address, an unclaimed delivery, unpaid customs charges, or another issue outside our control, the customer may be responsible for the cost of shipping the order again.
Original shipping charges aren’t refundable.
Pre-Order Items
Products marked Pre-Order have a separate estimated shipping timeframe shown on the individual product page.
The estimated pre-order timeframe refers to when we expect the item to become available for fulfillment and can change because of supplier, customs, transportation, or other delays.
If an order contains both in-stock and pre-order products, the complete order may ship together when all items become available unless separate shipping is arranged and paid for.
Please review our Pre-Order Policy before purchasing a pre-order item.
Final Sale Items
Final Sale products follow the same shipping process as other in-stock products unless the product page states otherwise.
Final Sale status affects return eligibility, not shipping time. Please review our Final Sale Policy before ordering.
Delivery Delays
Shipping and delivery dates are estimates rather than guarantees.
Olivana Studio isn’t responsible for delays caused by:
- Shipping carriers
- Customs inspections
- Severe weather
- Natural disasters
- Holiday volume
- Labor disruptions
- Incorrect or incomplete addresses
- Government restrictions
- Events outside our reasonable control
We’ll assist with available tracking information and carrier inquiries when appropriate.
Packages Marked as Delivered
If tracking shows that your package was delivered but you can’t locate it:
- Check around the delivery location.
- Ask members of your household, neighbors, front desk, or property management.
- Allow up to 48 hours, as carriers sometimes mark packages as delivered before final delivery.
- Contact the shipping carrier directly using your tracking number.
- Contact Olivana Studio if you still need assistance.
Olivana Studio isn’t responsible for theft or loss after a carrier confirms delivery to the address provided during checkout. However, we’ll provide reasonable assistance with the carrier’s claim process.
Lost or Damaged Packages
If a package appears lost in transit or arrives visibly damaged, contact us at olivana.studio@gmail.com as soon as possible.
Please include:
- Your order number
- The email address used at checkout
- Photographs of the damaged item
- Photographs of the exterior and interior packaging
- A description of the issue
Please retain all packaging until the claim is resolved.
Shipping Restrictions
Some products or destinations may be unavailable because of carrier limitations, customs restrictions, sanctions, local regulations, or service interruptions.
We reserve the right to cancel and refund an order if we’re unable to ship it legally or reliably to the selected destination.
Contact Us
Questions about shipping or delivery can be sent to:
Olivana Studio
Email: olivana.studio@gmail.com