We want you to feel confident when shopping with Olivana Studio. Please review this policy before completing your purchase.

Standard Return Window

We accept eligible returns requested within 30 calendar days of the confirmed delivery date.

To qualify for a return, the item must be:

• Unworn and unused
• In its original condition
• Free from scratches, damage, odors, cosmetic residue, or signs of wear
• Returned with all original packaging, accessories, tags, and protective materials
• Accompanied by proof of purchase
• Approved for return before being mailed

Items returned without prior authorization may not be accepted.

Earrings and Hygiene

For hygiene reasons, earrings must be completely unworn and returned in their original condition and packaging.

Earrings that show signs of wear, have been inserted into the ear, are missing protective packaging, or can’t be resold for hygiene reasons aren’t eligible for return.

Please inspect the earrings carefully before trying them on.

How to Request a Return

To request a return, email olivana.studio@gmail.com within 30 days of confirmed delivery.

Include:

• Your full name
• Order number
• Email address used at checkout
• Product you want to return
• Reason for the return
• Photographs, if the item is damaged or incorrect

If the return is approved, we’ll provide return instructions and the appropriate return address.

Do not mail a return to an address shown on the package or website without receiving authorization. Unauthorized returns may be refused or delayed.

Return Shipping Costs

For standard returns, including returns due to preference, fit, style, color, or a change of mind, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and keeping the shipping receipt until the return is completed.

Olivana Studio isn’t responsible for return packages that are lost, delayed, damaged, or delivered to an incorrect address.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your order arrives damaged, defective, or incorrect, contact us within 7 calendar days of delivery.

Include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the interior and exterior packaging
• A photograph of the shipping label, when requested

If we confirm that the product arrived damaged, defective, or incorrect, we’ll provide an appropriate resolution. Depending on availability and the circumstances, this may include a replacement, store credit, or refund.

Olivana Studio will cover approved return shipping costs when the error is ours or the item is confirmed to have arrived damaged or defective.

Normal variations in color, texture, shape, placement, or appearance that are disclosed in the product description aren’t necessarily considered defects.

Non-Returnable Items

The following products aren’t eligible for return or exchange:

• Items marked Final Sale
• Personalized or customized products
• Worn or used jewelry
• Earrings that have been worn or removed from sealed protective packaging
• Items returned after the 30-day return window
• Items without original packaging or accessories
• Gift cards
• Items damaged after delivery through misuse, improper storage, or normal wear
• Products returned without authorization

Please contact us before purchasing if you have questions about an item’s return eligibility.

Final Sale

Products clearly marked Final Sale can’t be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect.

The Final Sale designation will be displayed on the product page before purchase.

Pre-Order Products

Pre-order items follow the standard return policy after delivery unless the product page states otherwise.

Cancellation requests submitted before shipment are reviewed according to our Pre-Order Policy and aren’t automatically guaranteed.

Exchanges

We don’t currently offer direct exchanges.

If an eligible item isn’t right for you, request a return and place a new order for your preferred product or variation.

This helps ensure that the replacement item doesn’t sell out while the original product is in transit back to us.

Refund Processing

After your return arrives, we’ll inspect it and notify you whether the refund has been approved.

Approved refunds are issued to the original payment method within 5–10 business days after inspection.

Your bank or payment provider may require additional time to post the refund to your account.

Original shipping charges, expedited shipping charges, customs duties, import taxes, brokerage fees, and return shipping costs aren’t refundable unless the return resulted from our confirmed error.

Items Returned in an Ineligible Condition

We reserve the right to deny a refund if an item:

• Shows signs of wear or use
• Is damaged after delivery
• Is missing parts or packaging
• Creates a hygiene concern
• Was returned after the permitted period
• Doesn’t match the product authorized for return

If a return is rejected, the customer may be responsible for the cost of having the item shipped back.

International Returns

International customers may request eligible returns within the same 30-day period.

The customer is responsible for:

• International return shipping
• Customs documentation
• Duties, taxes, brokerage charges, or other return-related fees

Marking a return incorrectly on customs documents may cause delays or additional charges.

Customs duties, VAT, import taxes, and fees paid to governments, carriers, or brokers aren’t refundable by Olivana Studio.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We can’t guarantee cancellation after an order is placed. Orders that have entered processing or have already shipped can’t be canceled and must follow the applicable return process.

Pre-order cancellations are handled according to our Pre-Order Policy.

Refused and Unclaimed Packages

Packages refused at delivery or returned because of an incorrect address, unpaid customs charges, or failure to collect the package aren’t automatically eligible for a full refund.

Original shipping charges and any return shipping, customs, carrier, or processing fees may be deducted from an eligible refund.

Contact Us

Questions about returns or refunds can be sent to:

Olivana Studio
Email: olivana.studio@gmail.com