Pre-ordering allows you to reserve selected Olivana Studio jewelry before it becomes available for standard fulfillment.

By placing a pre-order, you acknowledge that the product isn’t currently ready to ship and agree to the estimated availability information shown on the product page.

Please review this policy before purchasing a pre-order item.

What Is a Pre-Order?

A pre-order is a purchase of a product that is expected to become available at a future date.

Products available for pre-order are clearly identified on the product page with a Pre-Order label or button.

Each pre-order product page will include an estimated shipping date or estimated shipping timeframe. Please review this information before completing checkout.

Payment

Payment is collected in full during checkout to reserve your item.

Your payment method will be charged when the order is placed, not when the product ships, unless a different payment schedule is clearly displayed during checkout.

Applicable shipping charges and taxes are also collected during checkout.

Estimated Shipping Time

The estimated shipping timeframe for each pre-order product is displayed on its product page.

The estimate represents when we reasonably expect the item to become available for fulfillment. It doesn’t include the carrier’s transit time after shipment.

After the product arrives at our studio, please allow approximately 1–3 business days for inspection, packing, and fulfillment.

Estimated dates aren’t guaranteed and may change because of:

• Supplier delays
• Production delays
• International transportation
• Customs inspections
• Carrier disruptions
• Severe weather
• Port congestion
• Government restrictions
• Events outside our reasonable control

We’ll make reasonable efforts to provide updates when a significant delay affects your order.

Shipping Delays and Your Right to Cancel

If we’re unable to ship your order within the timeframe originally stated, we’ll notify you using the email address provided during checkout.

The delay notice will provide an updated estimate and give you the option to:

• Agree to the revised shipping timeframe, or
• Cancel the delayed, unshipped item for a full refund

If you don’t consent to a required delay within the timeframe stated in the notice, we may cancel and refund the affected item.

Refunds for canceled, unshipped merchandise are issued to the original payment method.

Under the FTC Mail, Internet, or Telephone Order Merchandise Rule, online sellers must have a reasonable basis for their advertised shipping timeframe. If that timeframe can’t be met, the buyer must be offered the choice to accept the delay or cancel for a refund. FTC business guidance

Canceling a Pre-Order

You may request cancellation of an unshipped pre-order by contacting us at olivana.studio@gmail.com

Please include:

• Your full name
• Order number
• Email address used at checkout
• Pre-order product you want to cancel

Cancellation requests aren’t complete until confirmed by Olivana Studio.

If the order has already shipped, it can’t be canceled and will be handled under our Returns & Refunds Policy after delivery.

Approved cancellations are refunded to the original payment method. Your bank or payment provider may require additional time to post the refund.

Orders Containing Pre-Order and In-Stock Items

If your order contains both pre-order and in-stock products, the complete order may be held and shipped together after every item becomes available.

The estimated shipment date for the order will generally be based on the item with the latest expected availability.

If you want available products shipped separately, contact us as soon as possible. Additional shipping charges may apply.

Separate shipping isn’t guaranteed after an order has entered processing.

For maximum clarity, we recommend placing pre-order and in-stock products in separate orders.

Multiple Pre-Order Products

If an order contains multiple pre-order products with different estimated availability dates, the order may ship when all products become available.

The item with the latest estimated availability date may determine the fulfillment timeframe for the complete order.

Changes to a Pre-Order

We can’t guarantee changes to a pre-order after it has been placed.

Requests to change the following will be reviewed based on availability and order status:

• Product style
• Color
• Size
• Design
• Quantity
• Shipping address

A requested variation may sell out before the change is processed. Contact us as quickly as possible if you need assistance.

Address Changes

Customers are responsible for providing an accurate and complete shipping address.

Contact us immediately if your shipping address changes before the pre-order ships. We can’t guarantee that an address can be modified after an order enters fulfillment.

Olivana Studio isn’t responsible for orders delivered to an address provided incorrectly during checkout.

Product Appearance

We make reasonable efforts to display product colors, materials, scale, and details accurately.

Because pre-order products may be photographed from early inventory or supplier samples, minor variations in color, texture, finish, shape, or component placement may occur.

Any material change affecting the essential nature of the product will be communicated when appropriate.

Availability

In rare circumstances, a pre-order product may become unavailable because of supplier cancellation, quality concerns, transportation loss, legal restrictions, or another issue outside our control.

If we’re unable to fulfill a pre-order, we’ll cancel the affected item and issue a full refund to the original payment method.

Store credit won’t be substituted for a required refund unless you specifically request and agree to it.

Returns After Delivery

After a pre-order item is delivered, it follows our standard Returns & Refunds Policy, unless the product page clearly identifies it as Final Sale or otherwise non-returnable.

Eligible products may be returned within the stated return period if they remain unworn, unused, and in their original condition and packaging.

International Pre-Orders

International pre-orders may require additional transit time after fulfillment.

Customs duties, import taxes, VAT, brokerage fees, and other destination-country charges are the recipient’s responsibility unless they are explicitly collected during checkout.

Customs processing can delay delivery after the order ships. These delays are outside our control.

Updates and Communication

Pre-order updates are sent to the email address entered during checkout.

Customers are responsible for providing an active email address and monitoring their inbox, including spam or promotional folders.

You may contact us for an update, but the most current estimate will generally be the information provided by email or displayed on the product page.

Contact Us

For questions or cancellation requests related to a pre-order, contact:

Olivana Studio
Email: olivana.studio@gmail.com